Real-time Support With AI/AR From Any Situation, Anywhere
What is CareAR
CareAR is an AI/AR remote support platform that fundamentally changes the nature of field work and field service with the power of AI and AR.
Engineers and staff performing on-site work such as field service can receive advice and instructions from remote skilled technicians and experts through workflows digitized with AI and AR.
Increase Remote Resolution Rate
Increase
Resolution Rate
Increase Customer/Employee Satisfaction
Decreased
Resolution Time
Decreased
Cost
Decreased trips
(carbon footprint)
CareAR®︎ Assist
Visual Support With Augmented Reality
No matter where your field workers are, they can remotely provide seamless augmented reality (AR) visual support from anywhere. Customers, representatives, and on-site staff can check the local situation in real time and use AR tools to solve problems as if they were all on-site.
- Reduce Travel Costs
Reduce the frequency of unnecessary business trips and reduce downtime that causes problems for your customers. - Reduces Time-Dependent Problem Solving
Real-time visual information and context dramatically reduce the time it takes to analyze and assess situations. You can spend time directly on problem solving. - Improved Safety
Contactless safety can be ensured by converting unpredictable field trips into remote visits. to come.
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CareAR®︎ Instruct
Visual Instructions With Augmented Reality
Interactive instructions and guidance with video data according to the flow up to that point are displayed on the screen, so whether you are a field technician with little skill or experience, or a customer who has just unboxed the product, you can perform the necessary work and tasks. You can do it accurately.
- Create Interactive Instructions
Create at-a-glance AR-enabled instructions. Since you can create a guide that follows the necessary instructions in order, you can prevent mistakes such as skipping steps. - Rapid Knowledge transfer/inheritance
A self-guided video guide facilitates knowledge transfer from experienced technicians to less experienced technicians, as well as access to information by new users. - Expansion of Knowledge Engagement
AI-powered computer vision allows you to access and act on the collective wisdom of multiple users.
CareAR®︎ Insight
Visual Insight With Augmented Reality
Rich contextual (historical) data about the device being repaired, including product details and service history, helps field technicians and field service personnel make better decisions and navigate faster problem resolution.
- Associating Contextual Information
Capturing and correlating diagnostic information from other sources helps identify and resolve the true root cause of the problem. - Get Status in Real Time
View service history and other necessary information in real time from the connected device being repaired. - High Predictive Reliability
By combining historical and current information data about the device being repaired, problems can be found before they occur.
CareAR®︎ Experience Builder
Build Workflow Scenarios With No-Code
Create visual instructions with no-code, easy drag-and-drop.
- Visual drag-and-drop builder
- Create Contextual 3D Content
- Create Self-solve Instructions
- Instant updates
