CareAR Receives the 2023 Enabling Technology Leadership Award

Frost & Sullivan noted that CareAR provides easy-to-use solutions that improve field service, contact center technical support, and IT service management (ITSM) for employees (agents, IT, and field support) and customers. The positive impact on employee and customer experiences resulting from augmented reality interactions defines the CareAR SXM framework that elevates service engagement to a new level.

“CareAR is the first to offer (as a service) a packaged AR self-guide that includes a product tour, troubleshooting guide, and maintenance procedures to create custom content for a business’s field service."
Nancy Jamison
Senior Industry Director, Information and Communications Technologies, Frost & Sullivan

“CareAR transforms the service experience with our SXM platform that reduces costs, increases efficiencies and delivers transformational customer outcomes,” said Steve Chirokas, CareAR Director, Product Marketing. “CareAR is pleased to be awarded as the leader for AR field services in North America by Frost & Sullivan, validating our unique platform capabilities and benefits.” Lean more about CareAR

About Frost & Sullivan

Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria for each nominated company. Read the Frost & Sullivan report