How a Leading North American Transport Company Used CareAR to Boost Efficiency
A major North American integrated logistics and transport company implemented CareAR. This company operates one of the largest railroad systems in North America and is responsible for transporting coal equal to 25% of the U.S. power generation. Discover how they enhanced efficiency by adopting CareAR.
2022 CareAR Pilot Program Results (Used to Solve 20 Problems)
52%
Improvement in average repair time
100%
Problem resolution rate
72%
Increase in skills and knowledge of less experienced technicians
The Challenges They Faced
The U.S. logistics industry was struggling with high downtime costs* and a shortage of skilled technicians. This led to issues with locomotive testing and knowledge transfer. Global supply chain pressures and market conditions worsened the situation, increasing operating costs and decreasing profitability.
As a result, they couldn’t deliver essential goods to markets, negatively impacting the regional economy. The U.S. Transportation Research Board (TRB) even called for stronger inspection measures and operational improvements across all freight carriers.
Additionally, the lack of skilled on-site technicians with expertise in complex electrical systems was further complicating repairs and prolonging the average repair time.
The Solution
To tackle these issues, the company set two clear goals:
- Reduce average repair times to resume freight operations faster.
- Enable mid-level technicians to access expert-level knowledge and skills.
To achieve this, they adopted CareAR. CareAR empowered less experienced technicians to tap into expert-level knowledge, regardless of location. It also allowed the company to identify and address common locomotive issues, resulting in significant improvements in repair times.
The Impact of CareAR Implementation
Improved Repair Time
- By using CareAR for diagnosing and solving problems, the company improved average repair times by 52%.
- Less experienced technicians were able to handle more advanced issues with confidence.
Enhanced Diagnostic Capabilities
The problem-solving success rate for issues diagnosed with CareAR was 100%, compared to only 40% for issues handled without CareAR.
Remort Expert Support
Skilled technicians used CareAR to provide remote support, which led to a 72% increase in diagnostic and problem-solving capabilities for less experienced staff.
This case study shows how CareAR can empower logistics companies to overcome operational challenges, reduce downtime, and improve technician efficiency, even in the face of labor shortages and complex repairs.
